FREQUENTLY ASKED QUESTIONS
🛒 Before you buy
We specialise in ethically sourced T-shirts, sweatshirts and hoodies, each one printed on demand as soon as you place your order. New colours and limited-edition drops land every season—subscribe to our newsletter so you don’t miss out.
Every product page has a detailed, unisex size chart in both inches & cm. Measure a favourite garment at home and compare for the best fit. Still unsure? Email us and we’ll help you pick the perfect size.
Not at the moment. To keep turnaround ultra-fast we print only our in-house designs.
💳 Ordering and payment
We accept all major credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay and PayPal—no extra fees.
Yes. All prices are shown inclusive of VAT where applicable. Import customs duties (if any) are the customer’s responsibility and vary by country.
Because we start production within a few hours, we can only modify or cancel an order if you email us before it enters print—usually within the first 2 hours. Reach us at [email protected] and we’ll do our best.
🚚 Production and shipping
• Production (print): 1 – 2 business days
United States
• Standard Shipping: 4-8 business days in transit
• Express Shipping: 2-5 business days in transit
International
• Standard Shipping:10-30 business days in transit
Add them together for total delivery time. Remote U.S. locations such as Alaska, Hawaii, Puerto Rico and other territories may need an additional 7-12 business days.
We ship with USPS or DHL depending on destination. Every parcel leaves our facility with a tracked service—your tracking link arrives by email as soon as your order ships.
We currently deliver to the USA, Canada, United Kingdom, Australia, New Zealand and all EU countries.
Note: Express service isn’t available for PO Boxes, APO/FPO or military addresses.
If the order hasn’t shipped yet, email us ASAP and we’ll try to switch the shipping method and invoice you for the difference.
🔄 Returns and exchanges
You have 14 days after delivery to request a return or exchange. To do so, contact us at [email protected] with your order number and photos, if applicable.
We’ll reprint or refund—your choice—at no cost. Just send a clear photo within 14 days and we’ll take care of shipping both ways.
Because each piece is printed just for you, size/colour exchanges are handled case by case. Email us and we’ll offer the best available solution (discounted reprint or exchange where possible).
🏢 Bulk and corporate orders
Absolutely. For 25+ units, we offer volume discounts and dedicated support. Drop us a line with quantities, sizes, and a deadline, and we’ll reply within 48 business hours with a custom quote.
🙋♀️ Support and policies
Email us anytime at [email protected]. We reply within 48 business-hours (Monday–Friday).
Yes. We’re fully GDPR-compliant and use the Cookiebot CMP banner for consent management. For full details read our Privacy Policy at https://carecrewmerch.com/privacy-policy/.
• Terms & Conditions: https://carecrewmerch.com/terms-and-conditions/
• Refund & Return Policy: https://carecrewmerch.com/refund-and-return-policy/
• Disclaimer: https://carecrewmerch.com/disclaimer/
